facebooktwitterblogsrss

Support Hunt Press! Check out the goodies on CafePress!

No Wonder There’s a Financial Crisis — Adventures at the Apple Store

Yesterday, I went to buy a new Mac. My HP is disintegrating after years of hard use, and since I depend on my machine for income, it’s a totally justifiable purchase.

After talking to my Ubergeek posse, I settled on a MacBook White. Easy-peasy. There’s an Apple store just minutes from the boat, it was a slam-dunk.

Except. There’s this problem with my OLD bank (which I will blog about some other time). But due to their malfeasance (yes, that’s the right word for it), I was operating on a cash basis. No checks, no ATM/Debit card. Just green paper cashy money. Shouldn’t be a problem, right? I mean… money is ostensibly at the base of the plastic transations most of us are familiar with.

So me n’ the fam wander into the Apple store… where everyone converges on Jason, because I am naturally the spouse dragged into the store with our kids, right? They ask him what he needs. He tells them “I need you to help my wife out.” Love my man. They look startled, but one guy moves in, asks what I want, and is again startled when I rattle off my list of what I want to purchase. He logs it, smiles and tells me they’ll bring it up in 4 minutes, and proceeds to ring up my sale.

When I hand him a stack of bills, he blinks. Blinks! And says “I can’t take that. You’ll have to go to the back, where they have a cash drawer.” I am not sure why he didn’t take it back to the cash drawer and make change (a mere $12 worth), but I don’t argue. As I’m walking back, he says to me “I’ve been here for years and I have never, ever had someone try to pay with real money.” Hm.

So he hands me over to the guy in the back. Who proceeds to have to take all my information. Again. I inform him (again) that I’m a homeschooler and would like that discount. He blinks, (have you noticed the ubiquity of blinking at the Apple store? Must be the lighting) and asks for some form of official identification. I say I have none, but I’d be happy to call my  six year old over and ask him where he goes to school. “No, no, don’t do that!” he exclaims. Apparently a real six year old is dangerous or something. He allows me my discount.

Then, I hand him the stack of bills. He blinks. (I couldn’t make this up.) And then he asks me for my identification. For a cash purchase. Then I blink. Because, what else are you going to do? I ask him “Did you really just ask to see my ID because I handed you paper money?” He says yes. There’s clearly nothing for it; I dig into my backpack and fish out my CA drivers license. He scans it intently, and is reassured that I am really me and that that money is really mine. So since I’m really irritated by now, I ask “aren’t you going to check to see if they’re counterfeit?” He blinks. AGAIN! And then runs a pen over the bills. Which, um, is not how it’s done with the new bills; you hold them up for the hologram. Whatever. At this point I’m almost hoping they’re counterfeit because I’m betting they have no procedure whatsoever for handling that.

Finally, the young man hands me my purchase. And I walk back to Jason, who sees the look on my face. He’s chatting with another associate about the vagaries of iPhones. Jason asks “Babe… is everything OK?” and I look square at the other associate and say “I just got asked to show ID for a cash transation.”

Wait for it…

Yes. He blinked. And said “oh, you mean you were paying with a check.” I say “No. I handed him paper money. Y’know. The green stuff?” The young man stares at me for a few seconds, (no blink whatsoever) and then says “I have to apologize for that. I am really sorry. Um… is that as ridiculous as I think it is?” and I say yes. But as we’re walking away, I hear him say, wonderingly, “I don’t think I’ve ever seen someone try to pay with real money…”

No related posts.

19 Responses to “No Wonder There’s a Financial Crisis — Adventures at the Apple Store”

  • Oh my! Creative as you are, you’re right, you couldn’t MAKE this stuff up. That’s INSANE! We’ve become entirely depending on the system to reassure us we’re giving and receiving actual REAL money.

    On a sidenote: I can’t wait to hear what you think of the MacBook. We’ve discussed moving to Mac, but I need some prodding.

  • Mom2:

    That made me think of a time when I was a retail clerk at a register. I had several customers in line and they payed either by check or credit card, then my next customer came up and asked if we still took cash? LOL That was 30 some years ago.

  • I, um, just. . .

    Wow.

    I don’t know whether to be amused or horrified.

    **blink**

  • alecm:

    As one recommender of the white macbook for L’s requirements, I look forward to seeing how it works out and/or providing help and advice. :-)

    Incidentally I paid for my MacBook Air in cash ($1200) in the Palo Alto store, and had similar… counted the money to one grunt who recounted it in front of another grunt who then countersigned a bit of paper saying it went into the till.

    I presume Apple staff are not trusted with green stuff…

  • Rixa:

    Oh my, that is just too funny (sad?) that you had to show ID for a cash purchase!

  • I love it! People who homeschool AND pay with actual cash are SCARY! ;)

  • Jonna:

    lol! awesome.

  • Are you KIDDING???

    OMFG.

    Wow.

    Just fucking wow.

  • Jackie:

    Maybe you have to be over 65 to pay with cash? Or extremely well-dressed? Or very giggly? Or very rude? Or blink a lot? Or, or, darn I can’t think of anything else. Seriously, how’s that Mac? Are you hooked yet?

  • This was one I had to show my DH ;-) Had him giggling along with me… well, and shaking our heads…

    We theorise that these poor guys in the store had all of their preconceived notions turned on their heads all in one transaction, and they just couldn’t figure out how to function…

    I mean, seriously: a woman with her family, the WOMAN being the customer (oh the shock!), knowing about the homeschooler discount AND using old-fashioned money??? Come ON, does that even exist??? ;-) (not in their world until yesterday, anyway). Does not compute!!!

    They’re probably STILL looking for the hidden camera…

  • please post any insights on the Mac laptop that you get, Laureen. I have one, too, and find it hard to get used to. One weird thing that happened with mine was that it became really hard to press the space bar and mouse buttons. Took it in and the guy flipped it over immediately, took off the battery plate and said “Yup, you’ve got a malfunctioning battery. . . basically the contents of the battery have burst and are putting pressure on the keys”. It was actually pretty easy to see because the battery plate was bulging out from the smooth back, I had not thought to turn the laptop over. The guy then checked his computer to see if the battery for my laptop was covered by warranty or replacement policy. It was about 16 months old at that time. . . I knew how old it was because it had been a Christmas gift. He said that unfortunately mine wasn’t covered and it would be $100 or so to get a new battery. Of course, I let HIM know that I would be getting a free battery (obviously it was a malfunction they were aware of and shouldn’t be happening with normal use) and I did. Watch out for that.

  • I love the whole thing, it’s comical yet sad! I must say though, in the last 10 years the only time I have more than $20 cash on me is when I’m in Vegas.

    I’m wondering how looking at your ID helped – perhaps they have a list of names behind the counter – people known to have stolen lunch money from local 5th graders and use it to buy iPhones?

    You’re gonna love that Macbook, trust me!

  • mom:

    I say we should start a national pay with cash day and see if we can make them all blink. What say you. Since you have brought this to our collective attention I nominate you to pick the date and start the ball rolling. Perhaps we need to remind them that we are all still here breathing what air is left and not just a mass of plastic numbers. Please just give us enough lead time to get some cash out of the ATM :-) .

  • This ridiculous incident naturally reminded me of this recent outrage:

    TSA Harasses Traveler for Carrying Cash

    This is pure harassment by the TSA and the police of a traveler for nothing more than carrying $4700 in cash. The TSA and police officers are belligerent and threatening and the man stays completely calm and asks perfectly reasonable questions about the state of the law. The officers simply do not like having their authority questioned, so they declare him “suspicious” because he dares to question on what legal basis they’ve detained and are questioning him.

    The victim, Steve Bierfeldt, did absolutely nothing wrong. Below the fold, a clip from a TV show that includes a recording of the confrontation. Since I routinely travel with amounts of cash similar to this, especially when I go to Vegas, I find this very bothersome. The legally valid answer to being asked why he’s carrying that much cash is “None of your business. Unless you have probable cause to show that I’ve violated some law, it is none of your business.”

  • [...] Laureen went to buy a MacBook at her local Apple Store. When I hand him a stack of bills, he blinks. Blinks! And says “I can’t take that. You’ll have to go to the back, where they have a cash drawer.” I am not sure why he didn’t take it back to the cash drawer and make change (a mere $12 worth), but I don’t argue. As I’m walking back, he says to me “I’ve been here for years and I have never, ever had someone try to pay with real money.” [...]

  • Kim:

    That is too funny. And sad.
    I just got a new MacBook in the last month, and love it love it love it. Took a couple of weeks to make the transition, and now my PC seems strange.

  • Michelle:

    Oh good lord! Now you have me wondering if hoarding cash is the best idea at a time when the world is going to hell in a handbasket and I don’t trust the banks. That’s only a rhetorical question, there’s no way I’m keeping all my money in a bank. But that was just insane and now I’m waiting for the grocery clerks to blink when I pay with cash.

    Just found your blog and am enjoying it thoroughly. Even though you posted about your Apple store adventure over a month ago, I couldn’t keep my mouth shut! (And you have me wishing I had at least looked at MacBooks last month before I bought my shiny new HP laptop…)

  • Jared:

    If you really want your one-year warranty, then you have to show some ID. How else are they supposed to know that you’re really the owner of the Macbook if something goes wrong with it? Considering the very real threat of fraudulent receipts, this measure is nothing short of necessary. It’s not that big of a hassle anyway… Go to the back if you must, fork over the cash, it’ll be changed for you, show your ID, then you and your new Macbook are homeward bound. It’s really “easy-peasy,” so long as you don’t get held up by people’s blinking habits, which seem ridiculous to focus on in the first place.

  • ElementalMom:

    Hey Jared

    The point was not that they wanted ID for the warranty. That totally would have made sense. The point was that they were completely unprepared for a cash purchase, and that overall, their customer service was dismal when confronted with a skill set (said cash purchase) that they didn’t possess. Thus the blinking.

Leave a Reply